Crafted Echo is one person, so there is no ticket queue and no support robot. Email the address above and you will get an answer from me. If something is broken, I would rather hear about it than not.
A bug is much easier to fix when the report includes a few specifics. Where you can, tell me:
A screenshot or a short video clip is worth a lot. None of the apps report crashes automatically — they contain no analytics or crash reporting at all — so an emailed description is genuinely the only way I find out something is wrong.
None of the apps have accounts, and none of them send anything off your device — they are not even granted internet access. Everything they remember is stored in the app’s private storage on your device.
To wipe it, clear the app’s storage in Settings → Apps → the app → Storage → Clear storage, or uninstall it. There is no server copy to request the deletion of, because there is no server. The per-app privacy policies above set this out in full.
Purchases and refunds are handled entirely by Google Play, not by Crafted Echo, and are subject to Google’s refund policy. If a refund request has gone wrong, email me anyway and I will help where I can.